Frequently Asked Questions
Welcome to Chalk Boss’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
SHIPPING
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please note you will be responsible for shipping costs to return a product. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders will take 7-10 business days to process. US deliveries can take up to 5 Business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
What shipping carriers do you use?
We use all major carriers, there is no local pick-up or delivery options at this time.
PRODUCT
Why does my order take so long to process?
Boss Bands and Leotards are custom handmade items made here in Sarasota Florida. Each item is customized to fit your gymnast. You get to pick the design, print, and size. Each gymnast creates a product to suit their needs and styles.
Please allow 7-10 Business Days to process, we do take all major holidays off.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Wristbands that show no signs of wear or washing may be returned within 7 days of receipt. A refund will be issued upon receipt of the item minus shipping.
Wristbands that have been worn, but show a manufacturing flaw may be exchanged within 15 days.
Any returns past the 7 days will be issued store credit.
Can I get my product personalized?
Please email CHALKBOSSINFO@GMAIL.COM for all custom order inquires, Please note there is a minimum order for custom items.
CUSTOMER CARE
How to care for my Wristbands?
*While we at Chalk Boss pride ourselves on custom fit and comfort, some of our gymnasts have said that it may take a day or two to breakin Boss Bands in for maximum effect. This may mean that the fabric may need a little chalk and a little work in the gym to get that "just right" feel.
*Boss Bands are machine washable and air dryable.
*We recommend washing your bands bi-weekly to keep your gymnast's wrists healthy and to keep your Boss Bands in top performance shape.
Wash separately in cool water using a gentle machine cycle. Hang to Dry.
How do I contact Chalk Boss?
Please email ChalkBossinfo@gmail.com
Didn't find what you were looking for? Feel free to contact us at any time!